Our Delivery and Returns Terms & Conditions
UK standard delivery – UK Royal Mail 2nd Class. £3.85 P&P
Generally delivered within 2-3 working days, however, please allow up to 15 working days for your order to be received.
UK 1st Class Recorded – UK Royal Mail Signed For. £4.99 P&P
Generally delivered next working day, however, please allow 2-3 working days for your order to be received.
UK Special Delivery – UK guaranteed next day delivery (EXCLUDES SATURDAY) if ordering before 3.30pm Monday to Friday. £6.99 P&P
UK Special Delivery (SATURDAY) – UK guaranteed next day Saturday delivery if ordering before 3.30pm Friday. £9.99 P&P
Orders placed before 3.30pm will be despatched same day, orders placed after 3.30pm will be dispatched the following day.
FREE Delivery OFFER – UK mainland only. Royal Mail 1st Class Delivery
Generally delivered next working day, however, please allow 2-3 working days for your order to be received.
OVERSEAS & INTERNATIONAL POSTAGE
EUROPE ZONE 1
Belgium, Germany, Netherlands – Approx 3-5 working days £6.95 P&P
EUROPE ZONE 2 – Approx 5-7 working days £8.95 P&P
Austria, Czech Rep, Denmark,
France, Hungary, Luxembourg,
Monaco, Poland, Slovakia, Slovenia
EUROPE ZONE 3 – Approx 5-7 working days £12.95 P&P
Estonia, Finland, Italy,
Latvia, Lithuania, Portugal,
Romania, Spain, Sweden
EUROPE ZONE 4 – Approx 5-7 working days £19.95 P&P
Bulgaria, Cyprus, Gibraltar,
Greece, Malta, Norway,
Switzerland
Australia, New Zealand, Turkey, UAE – Approx 5-7 working days £19.95 P&P
Canada, USA – Approx 5-7 working days £24.95 P&P
Rest of the World – Approx 8-10 working days £29.95 P&P
INFINITE VAPOUR delivers to most major countries worldwide. We have an excellent reputation in providing quality products. When ordering from outside the UK, please choose a tracked delivery service to ensure that your package does not get lost. Many of our customers confirm that our delivery times and quality of products are second to none. Although, we can deliver to wherever you are, please check and understand your countries importation laws. Therefore, if your items are held by local customs, it is the responsibility of the customer to resolve this. If you are unsure about the customs status in your country, please get in touch with us, as we will happy to help.
NOTE: OVERSEAS PRICES APPLY TO ORDERS WITH A MAXIMUM OF 2 STARTER KITS PER PARCEL, ANY ORDERS OVER THIS AMOUNT MUST HAVE THE SHIPPING RE CALCULATED BY CONTACTING CUSTOMER SERVICES VIA E MAIL.
NOTE: (UK MAINLAND ONLY) INFINITE VAPOUR LTD WILL NOT ACCEPT RESPONSIBILITY FOR MISSING OR FAILED DELIVERIES, WE CAN ONLY TRACK RECORED ITEMS, STANDARD DELIVERY CANNOT BE TRACKED THEREFORE CHOOSING THIS OPTION COULD RESULT IN A LOST PARCEL WITH NO TRACABILITY. HOWEVER 99% OF ALL PARCELS DO GET TO ALL OUR CUSTOMERS SAFELY.
RETURNS & REFUNDS
If you’re shopping with us online then you’ll be pleased to know that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods are not what you expected. After all, we are human and can make mistakes from time to time.
Standard delivery
You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.
If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.
You must take good care of the items while they’re in your possession, they must be returned to us in a unused, sellable condition. It is your responsibility to return the items to us. This needs to be done promptly at your cost.
These regulations don’t apply to anything that has been personalised or to, perishable or time-critical goods.